FAQ

Have any questions about escape rooms? Find the answers to our frequently asked questions here.

An escape room is a real-life adventure game where players must find clues and solve puzzles to escape the room. It is basically a real life version of the board game Clue!

Yes, but all our rooms are equipped with emergency exit buttons that allow easy exit if necessary.

Yes, however, we highly recommend having an adult in the group to assist in the more complex puzzles. We also do custom events for kids, just contact us for more information.

You will be given 60 minutes to solve the rooms.

We ask that you arrive 15 minutes before the booking time to allow for briefing and bathroom breaks before entering the room. If you fail to show up 15 minutes prior, you and your group will likely miss out on critical information and we will begin the room regardless of whether everyone arrived.

Yes! We often post discounts on our facebook page and our newsletter.

Possibly, just contact us to see if we can change it for you!

We offer a full refund if you contact us at least 24 hours before your booking. If there is less than 24 hours before your booking, we offer a 50% refund. No call, no shows receive no refund.

Yes! Just contact us through email or by phone and we can plan and discuss your custom event.

Yes! You can reserve the whole room and bring more people in at a lower rate. (Note: The maximum players in each room varies by room. Please check the room details to find the size or contact us if you have any questions)

No, we’ve designed our puzzles to be solved without needing any outside knowledge. Everything you need to solve the room will be provided.

Our rooms do not require physical strength, most of our clues and puzzles are simply about thinking and linking things together.

If you have booked a room with fewer than 8 people, then it is possible that you can be grouped with other people. However, if you would like to have the room to yourself, booking a private room will ensure that you are not paired with any other group.

Yes! Visit the special events section of our website for more information or contact us.

For any other questions not listed here, please email us at [email protected] or call us at (540) 699-1973.

+